PRIVACY POLICY

At Inn Hotel Toyota Station (hereinafter referred to as “the Hotel”), we place the utmost importance on earning our guests’ trust and satisfaction. We also consider the protection of personal information entrusted to us by our guests (information that can identify or specify an individual, such as address, name, email address, and telephone number) to be a critical responsibility. On Our Hotel’s website, we recognize the critical importance of handling the personal information of our users, and we manage it with paramount care in accordance with the following policy.

Information We Collect

Our website requests your personal information, such as address, name, email address, and phone number, in the following situations:

When applying for, canceling, or confirming reservations for stays.
When participating in contests, surveys, etc.
When registering, changing, or confirming membership information.
When requesting various materials or documents.
Other cases: For any services not listed above where we request your personal information, we will clearly inform you of the purpose, content, and how we will handle your personal information.

Use of Personal Information collected

The personal information we receive from our customers on Our Hotel’s website will be used exclusively for the following purposes, and will not be utilized for any purpose other than that for which it was originally provided by the customer:

To process and manage hotel reservations.
To respond to inquiries from guests by referencing relevant information.
To provide member-exclusive email distribution services.
To contact guests in cases such as urgent announcements.
To deliver prizes for contests or other goods.
To use as reference for improving Our Hotel’s website and services.
With the explicit consent of the customer.

Scope of Personal Information Collection

The personal information that Our Hotel collects from customers will be limited to the minimum essential information necessary for providing our services. We will not make the provision of any other information a condition for receiving our services. (We will clearly indicate these minimum essential information items, for example, by adding a mark.)

Protection of Personal Information

The personal information provided by customers when using Our Hotel’s website services will be handled responsibly by our database administrators and staff members who require access to such information for their duties. We implement appropriate and reasonable security measures against all potential risks, including unauthorized access, eavesdropping, and alteration by external parties.

Sharing and Disclosure of Personal Information

Personal information received from customers will be handled with care and will not be provided or disclosed to third parties except in the following cases:

Service providers entrusted with our operations who are bound by confidentiality agreements.
With the explicit consent of the customer.
When required by laws and regulations.

Use of cookies

Our hotel website uses “cookies” for certain services to provide you with better service. Cookies are a small data file sent to your computer by a web server. The Cookies used on this site are for the purpose of providing appropriate information and ensuring your security, and they do not contain any personally identifiable information. While you can choose to refuse Cookies by adjusting your browser settings, we recommend enabling Cookie settings to fully enjoy all the services on Our Hotel’s website.

Access Logs

Our Hotel’s website records information about visitors in the form of access logs. These access logs include information such as the visitor’s domain name, IP address, browser type, and access date and time. However, they do not contain any personally identifiable information. Access logs are utilized for website maintenance and statistical analysis of usage patterns, and they are not used for any other purpose.

Personal Information on Linked Websites

On Our Hotel’s website, we may provide links to websites of other companies or organizations to offer more useful information and services to our customers. However, we understand that the choice to visit linked sites is entirely at the customer’s discretion. Our Hotel assumes no responsibility whatsoever regarding the collection and handling of personal information carried out on these linked websites. Please use them based on your own judgment.

Access, Correction, and Deletion of Personal Information

You can request to access, correct, or delete your personal information held by Our Hotel’s website by contacting the “Contact Information” section below. In such cases, you will be asked to provide information to verify your identity. Upon receiving instructions for the correction or deletion of personal information, our hotel’s authorized administrators, who have access to the database, will carry out the appropriate processing.

Revisions to the Privacy Policy

In the event of significant changes to Our Hotel’s Privacy Policy, we will promptly announce them on Our Hotel’s website. Other modifications may be made without prior notification. Therefore, we encourage you to regularly review the latest information on Our Hotel’s website. Please note that Our Hotel shall not be held responsible for any issues or damages arising from a failure to keep informed of these updates.

Governing Language

The Privacy Policy is available in Japanese and English. In the event of any discrepancy or conflict between the Japanese version and other language versions, the Japanese version shall prevail.